WARRANTY & RETURNS
|Contact Us||Shipping Rates||Warranty||F.A.Q.|
ESS TRY-ON FOR FIT GUARANTEE
You are unique, and ESS understands that not every piece of eyewear fits everyone the same. As such, ESS provides you with a 60-Day Try-on For Fit Guarantee on any product purchased from esseyepro.com.
Any product returned within 60 days of purchase in as-new condition will be eligible for a full refund on the product purchased and any associated tax. Please contact ESS Customer Care to set up a return.
ESS WARRANTY POLICY:
Current ESS products are warranted against manufacturer’s defects for a period of five years (electronic components, if applicable, are covered for one year). The warranty is valid only to the original purchaser with a proof of purchase from an Authorized ESS Dealer that clearly shows the purchase date. For all valid warranty claims, ESS will repair or replace the product. Please refer to the specific warranty included with your product for specific information regarding warranty coverage.
All ESS Rx products are governed by an ESS Rx Limited Warranty. For further information, please click here.
To ensure the proper processing of your Warranty claim, please contact ESS Customer Service at 877-726-4072.
Attn: Amanda Fox
4000 Luxottica Pl.
Mason, OH 45040
ESS TOUGH FOR LIFE™ SUSTAINMENT PROGRAM
ESS products are engineered for use in the world’s most hostile environments and are proven tough in battle. No company works harder to protect eyesight, and ESS provides its users with the assurance of unparalleled protection, advanced features, and rugged durability.
The ESS Tough for Life™ Sustainment Program was built to maintain the good condition of your eye pro, keeping you protected no matter what surprises life may bring. We make three unique promises to safeguard your investment and assure your extended use of the world’s number one military eye protection.
FIVE YEAR WARRANTY
ESS backs up its products with a five year manufacturer’s warranty against defects in craftsmanship. If your eye pro doesn’t measure up to the high production standards we maintain, we will replace it. This is our guarantee that you’ll be satisfied with the quality we provide, and covers you against issues that relate to production. If it’s on us, we’ve got your back.
ESS crafted the industry-first Lens Contingency Program™ because when it comes to life and to lenses, bad stuff sometimes happens. With the ESS Lens Contingency Program™, there’s a one-time remedy for the scratched-lens blues: for every pair of lenses that you buy, you can get 50% off the retail price of a new set of lenses. Simply replace your damaged goods with a like-kind lens and put your eye pro back into action. If you’re hard on your gear, the Lens Contingency Program™ is like a new lease on sunglass life. Click here to participate.
REPLACE, REPAIR, RESTORE
Our products are tools of the toughest trades. When things in the world are broken, ESS customers fix them. Should an ESS product break, we make sure that you can do the same. If you break or lose nearly any individual part of your eye pro, replacements are available to help you repair or restore your kit with minimal investment. With our unique integrated approach to eye protection, being ESS Protected™ means you’ll be able to keep your eye pro at work longer by repairing, expanding, or adapting your kit as necessary.
Page last updated December 20, 2016